FMTC strives to provide not only an excellent product, but excellent customer service as well. As a client, you have access to a wealth of support and resources to help you succeed in affiliate marketing.
If you haven’t noticed, we have a new live chat feature on our website. This allows you to contact and chat with a support representative during regular business hours. Our chat hours are M-F from 9am to 5pm CT. If you need assistance outside of these hours, the chat service will notify you and you can submit a support ticket instead.
You can contact our support desk by emailing [email protected] at any time. Your email will be turned into a ticket and directed to the appropriate person. We aim to respond within the same day — usually within 2 hours — so be sure to keep an eye out once you’ve submitted your ticket.
Whether you have questions about deals being posted, questions about your feed subscription, or anything else, our support staff is here to help you.
You can reach us by phone at (512) 430-4970. You’ll be directed to the appropriate person you’re trying to get in touch with. If you’d prefer to schedule a call in advance, we’re always happy to set up a conference call using Zoom. Feel free to email our support desk or a specific individual to reach out and set up a call.
You can reach out to us any time on social media as well. While our ticketing system is monitored more closely, social media can be a convenient way to reach out with convenience. We’re available on Facebook, Twitter and LinkedIn. Be sure to give us a follow if you haven’t done so yet.
No robots here! Our support is staffed by real, live humans who have the knowledge and capability to assist you with your questions. Whether you have questions about integration, features, pricing, or general comments and suggestions, our team is here to help. When you sign up for our service, we connect you with the right person to help you get the most out of our features.